Effective Date: 30 June 2025

Shine-On Consulting NT respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

1. What We Collect

We may collect:

• Full name, contact details, and organisation
• Booking details (languages, dates, locations, purposes)
• Interpreter application details (ID, bank info, onboarding documentation)
• Feedback, complaints, or communication records
• Cultural or sensitive information, with consent, for service delivery

2. Why We Collect Your Information

We collect this information to:

• Deliver interpreting, case management, and support services
• Process interpreter applications and payments
• Communicate with clients and interpreters
• Ensure cultural and community safety in service delivery
• Respond to complaints and improve our services

3. How We Store and Protect Data

• Stored in secure, access-restricted systems
• Access limited to authorised Shine-On team members
• We implement safeguards to protect against unauthorised use or disclosure

4. Your Rights

You can:

• Request access to your personal information
• Request corrections to ensure your data is accurate
• Withdraw consent for certain uses of your data

Email info@shineonconsulting.com.au for any data requests.

5. Third Parties

We do not share your information with third parties unless:

• Required by law
• You give consent (e.g., referring to external services)

6. Complaints and Further Support

You can make a privacy complaint by contacting us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.