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Code of Conduct for Culturally Safe Interpreters

Code of Conduct for Culturally Safe Interpreting

This Code guides interpreters at Shine On Consulting to uphold cultural safety, professionalism, and respect while delivering interpreting services across Aboriginal communities in the Northern Territory.

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Principles for Culturally Safe Interpreting

Cultural Respect

• Honour Aboriginal cultural values, traditions, and communication styles.
• Listen and adapt to the needs and protocols of clients and communities.

Confidentiality

• Keep all information shared during interpreting strictly confidential.
• Only disclose information with proper consent or as required by law.

Impartiality and Neutrality

• Provide unbiased interpreting without personal judgment or influence.
• Avoid conflicts of interest and disclose any potential bias

Accuracy and Completeness

• Interpret messages fully and faithfully without omissions or additions.
• Clarify if unsure to ensure understanding.

Professional Conduct

• Arrive prepared, punctual, and appropriately dressed.
• Maintain respectful and courteous behaviour at all times

Boundaries and Wellbeing

• Maintain professional boundaries with clients and colleagues.
• Seek support if emotionally affected by assignments.

Basic Cognitive Process Is What We Do

Step 1

Make An Appointment

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Step 2

Begin Your Consultation

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Step 3

Get The Positive Result

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Compliance

All interpreters must follow this Code as a condition of engagement with Shine On Consulting. Breaches may result in review and action.

Cultural Safety Guidelines

Cultural safety is at the heart of everything we do. hese guidelines help interpreters create a safe and respectful environment for clients, honouring Aboriginal cultural values, traditions, and communication styles. Understanding and practicing cultural safety promotes trust and meaningful connection.
Read the Cultural Safety Guidelines

Connect With Us

0415 775 919

complaints@ shineonconsulting.com.au

Shine On Consulting

We acknowledge the Traditional Custodians of the lands and pay respects to Elders past, present and emerging.

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Feedback & Complaints

Have your say. We welcome feedback from interpreters,
clients, and the community.
Complaints can be made anonymously or with support from an Elder or liaison.

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Privacy Policy

We comply with the Australian Privacy Act 1988. Your information is protected and only used to deliver Shine-On services. Read full policy: Privacy Policy

Terms & Conditions

Use of Shine-On’s website and services is subject to respectful, lawful, and culturally appropriate conduct. View Terms & Condition

Right to Make a Complaint

If your complaint isn’t resolved to your satisfaction, you can escalate it to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Community & Culture

We Honour Culture First

We understand and respect: – Sorry Business: You may need time away. We support this. – Skin Groups: You may not interpret for certain individuals. That’s OK. – Cultural Topics: Some topics are not for discussion. We work with you.

Cultural support is available through Elders and Cultural Liaisons

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    NAATI Certification Pathways

    Build your skills. Honour your language.

    NAATI certification strengthens your role as a professional interpreter. Shine On Consulting helps you take the next step with support, mentoring, and preparation tailored to Aboriginal language interpreters.

    Certification Levels:
    • Recognised Practising Interpreter (RPI) – for experienced community speakers
    • Certified Provisional Interpreter (CPI) – for trained interpreters in non-complex settings
    • Certified Interpreter (CI) – for high-level, complex interpreting roles
    How We Support You:
    • NAATI prep and mentoring
    • Cultural guidance by Elders
    • Help with training and applications
    • Start your journey: info@shineonconsulting.com.au
    Visual and Storytelling Based Training

    Our unique training sessions use visual storytelling techniques tailored to Aboriginal culture, helping interpreters deepen language skills, cultural awareness, and communication effectiveness. These interactive workshops empower interpreters with practical, culturally relevant tools

    Learn More About Training
    Expand: Visual and Storytelling Based Training
    Empowering Aboriginal Language Interpreters

    Unlock your interpreting skills through culturally relevant storytelling methods. Our interactive workshops use visual tools, yarning circles, and real-life scenarios to build language skills, cultural understanding, and communication confidence.

    • Deepen cultural awareness
    • Navigate sensitive topics with confidence
    • Learn from experienced Aboriginal facilitators and Elders
    • Available online or in-person

    Join us and strengthen your interpreting journey!

    📩 Contact us: info@shineonconsulting.com.aud

    Interpreter Wellbeing and Support Hotline

    Interpreting can be emotionally demanding. Our dedicated Wellbeing and Support Hotline provides confidential assistance, counselling referrals, and crisis support for interpreters facing stress or challenges. You’re never alone—reach out anytime.

    Phone: 0415 775 919

    Connect With Us

    share insights, or report concerns, please contact our team. We are committed to supporting interpreters and maintaining a respectful, safe workplace.
    Phone: 0415 775 919
    Email: info@shineonconsulting.com.au

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    Interested in working with us as an Aboriginal language interpreter? Contact us at info@shineonconsulting.com.au.